Privacy Policy

This Privacy Policy describes how us.vsprofficial.com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from us.vsprofficial.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and how we use it depends on how you interact with us.

In addition to the uses described below, we may use your personal information to communicate with you, provide and improve our Services, comply with legal obligations, enforce our terms, and protect our business, users, and rights.

What Personal Information We Collect

Information We Collect Directly from You

• Contact details (name, address, phone number, email)
• Order details (billing/shipping address, payment confirmation)
• Account information (such as username, password, and account preferences)
  
• Shopping info (cart contents, loyalty points, reviews, gift cards)
• Customer support interactions

Some features may require this information- opting not to provide it may limit access.

Information We Collect about Your Usage

• Device and browser type
• IP address and approximate location
• Pages viewed, time spent and interaction history

Information We Obtain from Third Parties

• Ecommerce and platform providers (e.g. Shopify)
• Payment processors and fraud prevention services
• Marketing, analytics, and advertising partners

How We Use Your Personal Information

• Providing Products and Services (e.g., processing orders, account management, returns)
• Marketing and Advertising (e.g., personalized promotions, email marketing)
• Security and Fraud Prevention (e.g., account integrity, detection of misuse)
• Service Improvement and Communication (e.g., support, feedback, feature updates)

Cookies

We use cookies and similar tracking technologies for the following purposes:

1. Functionality:

• To operate the website and provide essential features (e.g., remembering your login session or cart contents).

2. Analytics:

• To understand how visitors interact with the Site and to improve user experience.

3. Advertising:

• To deliver targeted advertisements, measure their effectiveness, and support marketing campaigns. This may include third-party cookies.

You can manage cookies through your browser settings. Disabling cookies may affect site functionality.

How We Disclose Personal Information

We may share personal information with:

• Vendors (e.g., IT, shipping, analytics, payments)
• Business and marketing partners
• Affiliates and internal group companies
• With your consent or as legally required (e.g., law enforcement, legal processes)
• In the event of a business transaction (e.g., merger or sale)

Categories of Information Disclosed

We do not use or disclose sensitive personal information for profiling or inferential purposes without consent.

Sale or Sharing of Personal Information 

Under certain U.S. privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), some disclosures of personal information for advertising or analytics purposes may be considered a “sale” or “sharing” of personal information.

This may include the use of third-party cookies, pixels, or similar technologies.

We do not sell personal information for money. However, certain disclosures to advertising and analytics partners may be considered a "sale" or "sharing" under applicable U.S. privacy laws.

You have the right to opt out of such activities.

To exercise this right, please contact us at help@vsprofficial.com or use any available “Do Not Sell or Share My Personal Information” link on our Site.

Your Privacy Rights

Depending on your location, including certain U.S. states such as California, you may have the following rights:

• Access / Know - Request details of personal information we hold about you
• Deletion - Request deletion of your personal information
• Correction - Request correction of inaccurate data
• Portability - Request a copy of your data in a structured format
• Opt-Out - Opt out of the sale or sharing of personal information
• Restriction - Limit certain uses of your data
• Withdraw Consent - Where processing is based on consent
• Appeal - Challenge our response to your request

To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request. You may also designate an authorized agent to act on your behalf where permitted by law.

Third Party Websites and Links

We are not responsible for the privacy or security of other sites. Please review their privacy policies before engaging. Our inclusion of third-party links does not imply endorsement.

Children’s Data

The Site is not intended for individuals under the age of 18. We do not knowingly collect, use, or disclose personal information from individuals under 18 years of age. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Security and Retention of Your Information

We implement appropriate technical and organisational safeguards to protect your personal information. However, no system can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

International Users

Your personal information may be transferred to, stored, and processed in countries outside your state or country of residence, including the United Kingdom and other countries where our service providers operate. By using our Services, you acknowledge that your information may be transferred to and processed in these locations in accordance with this Privacy Policy and applicable law.

Complaints

If you have concerns about how we handle your personal information, please contact us in the first instance.

You may also have the right to lodge a complaint with your local data protection or regulatory authority, depending on your location.

Contact

For questions about this Privacy Policy or to exercise your rights, please contact us at:

Email: help@vsprofficial.com

Duxfemina Limited
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

We are the data controller of your personal information unless otherwise stated.